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ALL PERCENTAGE RESPONSES FROM QUESTIONNAIRE
I use online Help: Regularly_13% Sometimes_53%_ Rarely_33% Never__0%__
When I'm using a new application, I get help from: Manuals_60% Online Help_73% Telephone Tech Support_13%_Co-workers_87%__
What Help systems have you used? PCPO, Word, Excel, Power Point, Internet, Acrobat/Flow Form, RAM, SPS, WIRF, Lotus, Paradox, Windows, WordPerfect, Outlook, ABS Sell Price, Robohelp, FDC, SBR, Falcon, BWS
Online Help has been: Very helpful __20%___ Sometimes helpful _67%___ Not much help _13%___
Online Help is: Easy to use__60%__ Difficult to use _13%____ Haven't decided _33%___
When I use online Help, getting my job done is:______________________. Easier__53%__ Faster__20%__ More difficult _0%___ Slower _33%___
I'd like the online Help to have: More text__20%__ More graphics__13%__ Text and graphics _47%___
I think online Help: Should__100%__ Shouldn't__0%___ always be a part of the application.
I think online Help is: More___80%_____ Less__20%______ usable than written manuals.
Copyright © 1998 by Jan Brandon