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Cline, Dana (June, 1996). "Say It With Style," Software Development Magazine, p. 61.
Fabian-Isaacs, Constance, & P.J. Raymond (November, 1997). "How Helpful Is Your Help?", Software Development Magazine, pp. 53-57.
Millar, Carol (Second Quarter, 1998). "Making Manuals Obsolete: Getting Information out of the Manual and into the Product," Technical Communication, pp. 161-166.
Grayling, Trevor (Second Quarter, 1998). "Fear and Loathing of the Help Menu: A Usability Test of Online Help," Technical Communication, pp. 168-178.
Copyright © 1998 by Jan Brandon